Our Policies


A deposit is required to book appointments over $100.  Deposits are applied to the total cost of the service. By making a deposit you secure your appointment and stylist for the amount of time needed to perform your service properly.  Payments can be made in person, over the phone or electronically.  A $50 deposit is required to book appointments $100+.  A $100 deposit is required to book appointments $400+.  Deposits are nonrefundable.


We understand that emergencies happen and ask that you give proper notice when cancelling or rescheduling an appointment.  Appointments under $100 require a 24 hour cancellation or rescheduling notification via telephone or voicemail to avoid a $25 cancellation fee.  Appointments over $100 require a 48 hour cancellation notification via telephone or voicemail. Deposits for appointments cancelled in less than 48 hours will be applied to a cancellation fee. Appointments over $400 have a $100 cancellation fee.

Service Times

Prices are for estimated times. Upgrades such as length, size and fullness of the hair may cause pricing upgrades and extended service times. While most upgrades are predictable, there are unpredictable upgrades that may occur. We give a 1 hour courtesy extension to accommodate those situations. Additional fees may apply to services that extend more than 1 hour pass the estimated time. If your service extends to additional days additional fees may apply. It is always our priority to finish your service in a timely manner.

Please Be Courteous

Late Arrivals

We ask that you give notification as soon as possible if you are running late. We can’t guarantee appointments more than 15 min late.

Changing A Service

Changing a service or details of a service may change the amount of time needed to perform the service correctly. Notification prior to appointment date is required to change a service or details of the style discussed at scheduling.

Appointment Preparation

All prices are starting prices. The cost of a service may vary according to your needs. Hair must be completely braid/twist-free and combed out before appointment time. Please schedule a braid removal if you need help removing braids, twists or detangling. Prices for extension services don’t include hair, but we will be glad to help guide your purchase during your free consultation. A consultation gives us an opportunity to understand your needs and give a customized quote and time estimate.  Consults can be done in person, by phone or via video chat.